If you have a Verizon contract, you may be interested to know what has recently transpired in this birds nest. I have been getting phone calls and texts from Verizon, telling me that Mama Bird owes them lots of money. She hasn't been getting the calls, I have. And the person I spoke to wanted me to give them Mama Birds credit card number! As if I would a) have the credit card number and b) give it to ANYONE! As it appears, someone hacked her contract. Someone changed her shipping and billing address and then ordered a blackberry. The blackberry was shipped but never activated. That happened in November. Whoever did this did it via phone. To do this they had to know her account number, and her social. When Mama Bird tried to clear this up (via phone) she was told that she had to come in and show proof of identity, keep in mind whoever did all the changing did it via phone. This was a few days ago when it was FREAKING cold outside. And this little trip to the Verizon store took two hours. And nothing could be done until yesterday because the fraud department was closed for the weekend. Now, the blackberry has been blocked and can never be activated because Verizon did something using the blackberry's serial numbers. BUT the fact remains that the contract itself is not all that safe. My step father's contract and mine are just about up, for us to transfer to a different carrier will cost us nothing. For Mama Bird however, they want to charge her $155 to get out of her contract.
Mama Bird did some research and got the address to which the blackberry was sent. IT'S A VACANT LOT. So if the blackberry did get sent, who received it? And why didn't they activate it in NOVEMBER? We think it's an inside job. They would have access to her info and could do this fairly easily.
Verizon should let her end her contract WITHOUT incurring a fee, since this is an error on their part. We haven't heard back from the fraud department yet. They say it will take at least two weeks to clear up. This is unacceptable. At best we expect to not have to pay for the blackberry and any late fees having to do with unpaid bills, as we never got the damned bills BECAUSE SOMEONE CHANGED THE BILLING ADDRESS!
Needless to say, Mama Bird has been a little upset lately.
On a lighter note, Mama Bird, my stepfather and myself had my birthday dinner this past Sunday evening. We had spicy southwest steak tar-tare, a great big southwest style salad, guacamole and chips. It was delicious! I was given an apron from a restaurant in Santa Fe, Julia Child's "Mastering the Art of French Cooking" and another cookbook titled "How to Cook Everything". That last book has 2,000 recipes in it. I think I'll be set for some time now!
--Little Bird is going to be cooking up a storm